AI Customer Service
AI-powered customer service system for Malaysian gaming platform. Topup, withdraw, and 24/7 support in Bahasa Malaysia.
AI Auto-Reply
DeepSeek-V3 replies in 3 seconds
Receipt OCR
Gemini Vision auto-analyzes receipts
Human Handoff
Seamless escalation to human agents
RAG Knowledge
Accurate answers from knowledge base
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Built for Scale
< 3s
AI Response Time
80%+
Auto-Resolved Queries
24/7
Uptime Coverage
3 sec
OCR Processing
Pain Points We Solve
Traditional customer service can't keep up with the pace of gaming platforms. Here's what we fix.
Topup not credited — customers panic
AI instantly checks payment status via platform API and provides real-time updates within seconds
Receipt fraud & duplicate submissions
Gemini Vision OCR extracts transaction details; duplicate transaction IDs are automatically blocked
CS agents overwhelmed at peak hours
AI handles 80%+ of routine queries automatically, agents only step in for complex cases
Slow withdrawal response times
AI triages urgency, escalates large withdrawals (>RM500) to human agents with full context
Language barrier with diverse players
Responds in the player's language — Malay, English, or Chinese — automatically detected
24/7 coverage is expensive to staff
AI runs around the clock with zero downtime, human agents only needed during business hours
Core Capabilities
Purpose-built for gaming platforms — every feature designed around real player needs.
DeepSeek-V3 Conversational AI
Natural, context-aware conversations in Malay, English and Chinese. Understands gaming slang and platform-specific terminology.
Gemini Vision Receipt OCR
Extracts amount, transaction ID, date, payment method and status from any receipt image in under 3 seconds.
RAG Knowledge Base
12 categories of platform-specific FAQs — topup, withdraw, QR codes, bank limits, app download, account issues and more.
Smart Human Handoff
Detects frustration, large transactions and complex issues. Transfers to human agents with full conversation context.
Real-time Agent Dashboard
Live session monitoring, instant escalation alerts, one-click takeover and release. Full conversation history visible.
Anti-Fraud Receipt Guard
Every receipt transaction ID is logged and deduplicated. Prevents replay attacks and double-credit fraud.
How It Works
From player message to resolution — fully automated with human backup.
Player Sends Message
Customer types a query or uploads a receipt photo in the chat interface
AI Understands Intent
DeepSeek-V3 classifies intent, retrieves relevant knowledge, and checks platform data
Instant Response
AI replies in the player's language with accurate, actionable information
Human Backup
Complex or high-value cases are escalated to agents with full context preserved
Get In Touch
Interested in deploying this AI customer service system for your gaming platform? Contact us today.
Developed by
Liang Technology
AI-Powered Customer Service Solutions
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